Support

Welcome to the ICreator Studio Support page. At ICreator Studio, we are committed to delivering high-quality products and exceptional support to our valued customers.

Premium Support

We offer premium support via email for customers who have purchased our premium products. If you need assistance, please reach out to us at hello@icreatorstudio.com.

WE OFFER SUPPORT FOR:

• Using Product Features: Assistance with understanding and using the features within our products.
• Bug Fixes: If you discover a bug in your purchased product, we will work to fix it promptly.
• Functionality Issues: If any features do not work as advertised, we will address these issues as soon as possible upon notification.

WE DO NOT OFFER SUPPORT FOR:

• Third-Party Plugin Compatibility: While we strive to ensure compatibility with popular plugins, we cannot guarantee that our products will work seamlessly with every third-party plugin or update.
• Custom Development: We do not offer theme customization according to your specific design needs. For custom development, please refer to our dedicated services page.
• Hosting, Server, or Software Issues: We are not responsible for fixing issues related to your hosting environment, server, or any other software not provided by us.
• Scheduled Support or Screen Sharing: We do not offer scheduled support sessions or use screen-sharing applications for support.
• Changes Outside Provided Functionalities: We do not take responsibility for issues arising from modifications you make to our products that go beyond the functionalities provided by us.

Free Products Support

We do not provide direct, human-based support for our free products. However, we are committed to maintaining the high quality of all our offerings. To assist you, we have created comprehensive documentation to guide you through the installation and use of our products. We encourage you to review the documentation first. If you still have questions, you are welcome to leave a comment on the product page.